Delivery
All orders are processed immediately and are despatched on clearance of payment - within 2 working days, depending on the time of receipt and if the products are in stock.
If a product is no longer available or is out of stock, you will be contacted by phone or email as soon as possible and provided with a new delivery date, if applicable.
Items will be posted by Royal Mail second class delivery and should arrive within 2-3 days. Postage and packaging is charged at £4.50 for standard delivery to mainland UK. Depending on size and weight an excess may be charged for large or heavy items. If you would like a postage quote outside of mainland UK please contact acvretail@alnwickcastle.com or call 01665 511 119.
Returns
If for any reason you are not entirely satisfied with any product purchased, you may return it to us (together with all original packing) within 28 days, as long as the product and original packing are in perfect condition.
Please note that, with the exception of faulty merchandise, we cannot accept the return of certain items which have been opened and used e.g. CD or other recorded material, or perishable goods. This does not affect your statutory rights as a consumer.
If you wish to return an item delivered within the UK, please despatch to the address below, obtaining a proof of posting note from the Post Office as Alnwick Castle cannot be held responsible for any items not received by us.
Alnwick Castle
Alnwick
Northumberland
NE66 1NQ
As soon as we have received the return and checked the item, we will initiate a refund on the account that was originally debited. The cost of the goods will be credited within 48 hours from receipt of the returned item. This will usually reach the account within 7 working days, timings will however depend on the speed with which your credit/debit card company processes the order.
If you need to contact us about your refund please email us at acvretail@alnwickcastle.com.
If you wish to return an item which was given to you as a gift, please be aware that the money will be refunded to the original payment card.