Pre-booking is essential - a valid timeslot ticket is required for all visitors

Coronavirus restrictions update

Following the introduction of tighter restrictions in the North East from today, we would like to reassure you that Alnwick Castle remains open and Covid-secure.

In addition to following the Covid-secure measures in place at the Castle, we ask that you only book tickets and visit us with members of your household or support bubble, to a maximum of 6 people

Details of the measures in place and what you can expect from a visit to the Castle at this time can be found below.

We would like to thank everyone for their support in helping to keep our visitors and staff safe at this difficult time.  Our team are on hand to help if you have any questions, please get in touch via phone, email or our livechat service. 

Welcome back to Alnwick Castle

We are delighted to be able to welcome visitors back within our walls with the opening of the
Alnwick Castle grounds.


Visiting us during the Covid-19 Pandemic

The information provided below contains everything you need to know before you pay the Castle a visit, including how to book tickets, what areas are open to visitors and most importantly what measures are in place to ensure the safety of our visitors and staff. 
 
We are proud to be a part of the Visit England ‘We’re Good to Go’ scheme, meaning that you can visit Alnwick Castle in the knowledge that your safety is our priority.

Getting here

Due to the current restricted opening as a result of the COVID-19 pandemic, only the Greenwell Gate entrance adjacent to The Alnwick Garden is open.  On your arrival at the gate, Alnwick Castle stewards will be waiting to greet you and direct you around the Castle site.

Driving to Alnwick Castle

If you are driving to the Castle and plan to use The Alnwick Garden car park located on Denwick Lane (please follow postcode NE66 1YU), please be considerate of those around you whilst parking or returning to your vehicle. There is a charge for using this car park and payment will be via contactless card payment only, additionally please be aware that the first tier of the car park is reserved for Blue Badge holders only.

Please follow the directions of the Alnwick Garden stewards who will direct you to the Castle entrance.

Additional car parking is available within the town centre, though please be aware that many car parks will require the use of a parking disc.


Walking to Alnwick Castle

If you are travelling on foot from within the town, please follow the postcode NE66 1HB for The Alnwick Garden which will bring you to the correct entrance of the Castle.  

How to stay in touch

We understand that we are living in confusing times, the world around us is changing daily,  and that you may have questions that we haven’t answered in the below information, or you may just wish to speak to someone.  To make it even easier for you to get in contact with one of our team, we have introduced a new live chat feature to our website. 
 
Whether you have a question about your ticket, what to expect when you visit or need a little reassurance before you book, our team is here to help. 
 
Live chat with us from 9:30am to 4:30pm daily
Call us on 01665 511 100 from 9:30am to 4:30pm daily
Email us at info@alnwickcastle.com

How to book a ticket

PRE-BOOKING IS ESSENTIAL FOR ALL VISITORS

PLEASE ONLY BOOK TICKETS AND VISIT WITH MEMBERS OF YOUR HOUSEHOLD OR SUPPORT BUBBLE, UP TO A MAXIMUM OF 6 PEOPLE

ALL VISITORS, INCLUDING CHILDREN, REQUIRE A VALID TIMESLOT TICKET PRIOR TO ARRIVAL AT THE ENTRANCE

TICKETS ARE ONLY AVAILABLE ONLINE AND CANNOT BE PURCHASED AT THE CASTLE GATE

Booking Online

To help ensure your safety and that of our staff, our tickets are only available for purchase online and cannot be purchased at the Castle gate.  We feel it is important that we manage the flow of visitors into the Castle so that we can better maintain social distancing, and it is for this reason we have taken these steps.  We are offering a limited number of tickets each day with staggered entry timeslots. 
 
You can make a booking up until each timeslot begins depending on availability. The Castle will be open from 10.00am to 4.00pm daily with timeslots available every 10 minutes. The last entry slot of the day is 2.30pm.  For your safety, limited tickets are available for each timeslot, and it is vital that all members of your group, including children, have a valid ticket to ensure that they are included within that capacity. 

Please only book tickets and visit the Castle with members of your own household or support bubble.  In order to comply with government regulations, we also ask that you visit with no more than six people in your party. 

Ticket details

Tickets prices:
Adults - £8
16 and under - free

Admission tickets are not transferable and are non-refundable, except for the reason outlined below.  

Choosing a Timeslot
 
To book a timeslot please read the information before making your selection of a date and time for your visit. You can then select the number of tickets that you require and then pay for your purchase. A confirmation email with a link to view your tickets will be emailed to you.

Carer Tickets 

We offer a free carer place for visitors accompanying a guest with disabilities.  Please add the carer ticket to your timeslot booking and bring proof entitlement with you on the day of your visit.

Charitable Donations

A proportion of the price of each ticket sold will be shared between the following local charities:  HospiceCare North Northumberland (Northumberland Estates' Charity of the Year), the Alnwick Playhouse, the Fusiliers’ Museum and the Bailiffgate Museum, in recognition that all have been adversely affected by the impact of Covid-19.

If you have an unlocked Castle pass, a complimentary ticket or HHA membership, please check the details below for how to book a visit with us this year. 

Unlocked Castle Pass

If you have an unlocked Castle pass that has an expiry date of 27th March 2020 or after, we have extended the date on your ticket by 130 days to cover the period the Castle has been closed.  You will still need to book a timeslot ahead of your visit, you can do this by using our live chat service or by calling us on 01665 511 100.  Please have your unlocked pass to hand when you contact us.

Please note that State Rooms tours and activities are not included in your unlocked grounds admission ticket and must be purchased separately on site.

Due to the changes we have put in place for he remainder of the 2020 season, the Alnwick Castle ticket unlocking scheme will unfortunately not be available for new members this season.

Complimentary Tickets

If you hold a complimentary ticket to the Castle you will still need to book a timeslot ahead of your visit. Please use our live chat service or give us a call on 01665 511 100 and we would be happy to arrange this for you. Please have your voucher to hand when you contact us.

Please note that State Rooms tours and activities are not included in your complimentary ticket and must be purchased separately on site.

HHA Members

If you are an HHA member you will still need to book a timeslot ahead of your visit.  Please use our live chat service or give us a call on 01665 511 100 and we would be happy to arrange this for you.  Please have your HHA membership card to hand when you contact us.  

Please note that State Rooms tours and activities are not included in your HHA ticket and must be purchased separately on site.

For more details on the changes to Alnwick Castle's visitor offer for HHA members, please consult the HHA website.

Before you arrive

We ask that you do not arrive in advance of your timeslot so that we can maintain social distancing and avoid queuing.  It is also important that you bring your booking confirmation with you, as we will not be able to allow entry without it.

If you feel unwell 

It is important that you do not visit if you are showing symptoms of Covid-19 (high temperature, new continuous cough or loss of taste or smell). If you need to alter your visit due to COVID 19 restrictions, this can be done up until 10:30am on the day of your visit.  We will refund your ticket in full and ask that you follow the guidance set out by the government (this can be found on their website - www.gov.uk/coronavirus) prior to re-booking.  Please use live chat or call 01665 511100 and we would be happy to arrange this for you.  

The Alnwick Garden

Please note that your Castle Grounds ticket does not include entry to The Alnwick Garden, and that due to the new ticketing system, we are no longer able to offer combined tickets for the Castle and The Alnwick Garden.  Should you wish to visit The Alnwick Garden on the same day as visiting the Castle, separate tickets from the two attractions would need to be purchased independently.  For tickets for The Alnwick Garden, please visit www.alnwickgarden.com

Test and Trace

In accordance with Government COVID 19 guidance, we will be taking contact details from all visitors to the Castle at the time of booking. We will need to keep this information for 21 days and, if asked, we will provide them to NHS Test and Trace.
Please be assured that your information will be stored securely, in line with data protection laws, and will not be shared with anyone else. Additionally, your information will not be used by us in any way other than that stated above. 

By doing this we can help to reduce the risk of any local outbreak. By sharing your information, NHS Test and Trace can quickly identify people who have come into contact with someone who has tested positive for COVID-19 and ask them to take the necessary precautions.

What to expect when you visit

With all the changes in place to keep you and our staff safe, a visit to Alnwick Castle is going to look different this summer.  As advice changes, we are constantly reviewing what we can offer during your visit and will update this section regularly to make sure that you know what to expect when you visit us.

What does my Grounds Ticket include?

At this time, The Inner Bailey, Outer Bailey, The Courtyard, The Coach House, the Castle Gift Shop, Artisans Courtyard and the Bowburn Picnic Area outside the Castle walls are open.

The Castle Museum and Constable’s Tower are open, but due to their location within medieval towers, entry will be restricted in order to maintain social distancing and your safety.  Stewards will be on hand and we ask that you follow their instructions. 

For entry to the Castle Museum - One family group (maximum of 6 people) will be allowed access at a time and face coverings must be worn at all times within the tower.

For entry to the Constable's Tower - One family group (maximum of 6 people) will be permitted on each floor at any time, please exit via the Rampart Wall steps.  Face coverings must be worn at all times within the tower.   

There may be a wait time in order to gain entry to the museums, please use the appointed queue. Please be patient as we control entry to this part of the Castle.

The newly opened Capability Walk is also included in your grounds admission ticket, please click here for further details. 

What is closed due to the Covid-19 pandemic?

In order to maintain social distancing and for the safety of all on site, the Café, Fryery Chip Shop, the Dungeon, the Ramparts Walk, Dragon Quest and The Fusiliers Museum of Northumberland will remain closed.  We are also currently unable to offer any activities aside from those detailed below.
 
Additionally, the main toilet facilities located within the Courtyard will also remain closed.

Please note that as a result of the ongoing renovation works, access to the Gun Terrace will be via the Inner Bailey only. Regrettably, due to the social distancing measures in place and nature of the site, disabled access to the Gun Terrace is severely restricted and not suitable for wheelchair access.

Due to the Covid-19 situation, regrettably we are unable to offer wheelchair and electric scooter hire.

What is not included in my Grounds Ticket?

We have been working hard to provide more activities on site while still keeping our visitors and staff safe.

Tickets for State Rooms Tours, Broomstick Training and Have-a-go Archery are now available to purchase on site. These activities are not included within your Grounds admission ticket, which is very much reduced in price this year. A valid grounds ticket is required to access these activities.  

Please note that only contactless payments will be accepted for your safety and that of our staff, and that no cash will be kept on site.

State Rooms Tours

Experience the stunning State Rooms with an exclusive guided tour. Due to the restrictions, there are only a limited number of tickets available each day as each tour is restricted to a maximum of 5 people.  For safety reasons, the State Rooms are only accessible via these tours at this time. 

The first tour starts at 10:30am each day and the last at 3:30pm.

Tours cost £12 per person and are open to all visitors. Face coverings must be worn at all times inside the State Rooms.
Please note that due to the ongoing renovation works, we regret that the lift to the upper floor is currently out of use and we ask that all visitors are able to climb stairs unaided to take part in the tours.

Please visit our State Rooms page here for everything you need to know before taking part. Alnwick Castle reserves the right to alter any part of its programme. Please call in advance to check timings on the day.

Broomstick Training

Our world famous Broomstick Training lessons have returned.

Lessons run daily and will start at 10:30am with the last lesson of the day starting at 3:30pm. Please note that lessons are weather-dependent and may not run on wet days.

Lessons are £12 per person, with tickets being prioritised for visitors aged 6 to 16 years.

Please visit our Broomstick Training page here for everything you need to know before taking part. Alnwick Castle reserves the right to alter any part of its programme. Please call in advance to check timings on the day.

Have-a-go Archery

Test your arm at one of England's oldest skills with Have-a-go archery.

The activity will be available daily (excluding Monday and Friday) from 10:30am to 3:30pm, weather permitting, and is open to visitors aged 13 years and over.

Please visit our Have-a-go Archery page here for everything you need to know before taking part. Alnwick Castle reserves the right to alter any part of its programme. Please call in advance to check timings on the day.

What facilities are currently available?

Temporary toilet facilities will be available near the entrance to the Castle on the Bowburn picnic area and will be cleaned regularly.  These will include limited facilities for disabled visitors, please contact our team for further information.   For the safety of you and others, we ask that you follow the 2 metre social distancing guidelines when queuing for the facilities. 

What information is available on site?
 
Along with our friendly on site staff, who will be happy to answer any of your questions, we have also installed a number of information boards around the site which will provide you with information about the Castle; including a look at its history, how it has changed over the centuries and the use of the Castle as a filming location. Scan the QR code on each board for a virtual tour of Alnwick Castle.
 
Is the gift shop open?
 
The Castle gift shop is now open from 10am to 4pm daily.* 
For your safety, and that of our staff, a limited number of visitors will be permitted into the shop at any time, our staff will monitor this throughout the day.  Additionally, a one-way system is in operation. 

Face coverings must be worn at all times inside the shop and please be aware that we are currently operating as a cash-free site and only able to accept payment via card. 

​*closing times may vary at the discretion of management.

What are you doing to keep people safe during the pandemic?

Social distancing measures will be in place across the Castle site and we ask that you please keep 2 metres apart from other groups where possible, and where this is not possible 1 metre apart whilst following the measures as directed by our site stewards.   New signs and markers situated around the site will provide you with clear information to keep you and others safe, and we ask that you follow the one-way routes were applicable.  We also politely remind all adults that it is their responsibility to ensure that children in their care are supervised at all times and that they too follow the social distancing guidelines. 
 
Additionally, you will find hand sanitiser readily available across the site and we politely ask request that all visitors wash their hands and/or make use of the hand sanitiser regularly.

Can I smoke on site?

Please also be aware that Alnwick Castle is now a no smoking zone. 

What is the scaffolding on site for?

Whilst the gates have been closed to visitors, our team of specialists have been able to make a start on some major works to the Castle, working on the Abbot’s Tower, Falconer’s Tower and now the Prudhoe Tower.   These works are a continuation of a project which began 20 years ago to address a backlog of much needed repairs and to ensure that not only is the Castle secure for future generations, but that it will still be standing in another 900 years!  With the information boards on site, you will be able to find out what it takes to keep a 900-year-old medieval castle in such excellent condition. 

Know before you go

Do I need to bring a face covering?
We ask that you please bring face masks with you, as you will need them should you wish to visit the museum tower, Castle gift shop, activity ticket hall or if you book a State Room tour.
 
How are you cleaning the site?
For your protection, we are running an enhanced cleaning routine throughout the site, with staff working on a continuous rota, and all staff are supplied with personal protective equipment, for their safety and yours.  Additionally, hand sanitiser will be readily available across the site and we encourage you to use it regularly. 
 
How many staff are available on site?
To ensure that your visit is a positive and safe experience, we have extra staff on site to support and guide you.  All our staff have been given specific Coronavirus training to keep themselves and all our visitors safe. 
 
What do I do if I feel unwell?
We ask that you do not visit the site if you, or any of your group, are showing symptoms of COVID-19.  This includes a high temperature, a new continuous cough and loss of taste or smell.  If you have a visit booked, please contact us prior to your arrival time and we would be happy to re-arrange your visit for you.  Please use our live chat service or call 01665 511 100 and we can check future availability for you. 
 
Do you accept cash payments on site?
To protect our visitors and our staff, the Castle is operating as a cash-free zone and as such all payments will need to be made via card payment using the contactless facility where possible.
 
Can I bring my dog?
Please be aware, only assistance dogs are permitted within the Castle grounds.

What is available to eat and drink?

Whilst our Café and Fryery Chip Shop remained closed, The Armoury grab and go, located within Artisans Courtyard, is open and offering refreshments and snacks such as sandwiches, hot toasted paninis and bakery items.  

Artisans Courtyard has been temporarily converted into a covered seating area with outdoor heaters for your comfort.  We ask that a face covering is worn whilst in this area and you follow the one-way system in operation for your safety.

The Armoury will be open 10am to 3pm daily.

We ask that you follow the 2 metre social distancing guidelines when queuing for the catering facilities. 
 
You are welcome to bring picnics to the Castle, a number of picnic benches are available on the Bowburn Picnic area along with litter bins which we politely ask you to make use of.
 
Please note that only contactless payments will be accepted for your safety and that of our staff, and that no cash will be kept on site.