Privacy Policy

1. Introduction

Northumberland Estates (“we”, “us”, “our”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you interact with our websites, services, business operations, and communications.

2. Who We Are

Northumberland Estates is the data controller of your personal data.

Registered address:
The Estates Office
Alnwick Castle
Alnwick
Northumberland
NE66 1NQ

Contact details:
Email: dpo@northumberlandestates.co.uk
Telephone: +44 (0)1665 510777

We are registered with the UK Information Commissioner’s Office (ICO) under registration number ZA087068.

3. Personal Data We Collect

We may collect and process the following types of personal data:

• Contact details (name, email address, telephone number)
• Business-related information
• Recruitment and employment data
• Information provided through forms, enquiries or correspondence
• Website usage data (including cookies and analytics data)

4. How We Use Your Personal Data

We use personal data to:

• Communicate with you and respond to enquiries
• Provide services and manage business relationships
• Send updates or marketing communications (where permitted)
• Maintain and improve our website and services
• Comply with legal and regulatory obligations
• Prevent fraud and ensure security

5. Lawful Basis for Processing

We process personal data in accordance with UK GDPR using the following lawful bases:

• Consent – where you have given clear permission
• Contract – where processing is necessary for a contract
• Legal Obligation – to comply with legal requirements
• Legitimate Interests – where necessary for our business interests, provided your rights are not overridden

6. Sharing Your Personal Data

We may share your personal data with:

• Service providers and professional advisers
• Contractors and business partners
• Regulatory authorities and law enforcement where required

We ensure all third parties handle your data securely and in accordance with the law.

7. Data Retention

We retain personal data only for as long as necessary:

• To fulfil the purposes for which it was collected
• To comply with legal and regulatory obligations

Retention periods vary depending on the nature of the data and the purpose of processing.

8. International Transfers

Where personal data is transferred outside the UK, we ensure appropriate safeguards are in place to protect your data in line with UK GDPR requirements.

9. Your Rights

Under data protection law, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request erasure of your data
• Restrict or object to processing
• Request data portability
• Withdraw consent (where applicable)

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

10. Cookies and Website Tracking

We use cookies and similar technologies to improve your experience.

This includes:

• Essential cookies (site functionality)
• Analytical cookies (usage insights)
• Preference cookies (user settings)

Where required, we will obtain your consent before placing non-essential cookies.

You can manage your cookie preferences through your browser or our cookie banner.

11. Data Security

We implement appropriate technical and organisational measures to protect your personal data against:

• Unauthorised access
• Loss or misuse
• Alteration or disclosure

12. Automated Decision-Making

We do not carry out automated decision-making or profiling that has a legal or significant effect on individuals.

13. The Alnwick Castle App

The Alnwick Castle App operates under a separate Operator Privacy Notice, which you can access by clicking here. 

14. Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated revision date.

15. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact:

Data Protection Officer
Email: dpo@northumberlandestates.co.uk
Telephone: +44 (0)1665 510777