Terms & Conditions

If you have any questions about our terms & conditions, please contact us at info@alnwickcastle.com

General Terms and Conditions

Standard Ticket Terms and Conditions
  • Admission tickets are not transferable and are non-refundable
  • All tickets purchased via our website are automatic season passes. Tickets purchased on the gate can be upgraded at no additional cost
  • Tickets must be shown at the point of entry on the date of your visit
  • Alnwick Castle reserve the right to revoke any day tickets at their discretion
  • Tickets to Alnwick Castle do not give access to The Alnwick Garden. The Alnwick Garden and Lilidorei at The Alnwick Garden are separate visitor attractions with their own events, admission policies and visiting arrangements.  Please visit www.alnwickgarden.com to arrange a visit.
"Pay for a day - visit for a year"
All tickets purchased via our website are automatic season passes. Tickets purchased at the Castle Admission office can be upgraded at no additional cost on the day of your visit at the Admission Office
 
Castle Season Pass Terms and Conditions
  • Tickets are not transferable and are non-refundable
  • Season Passes are valid for a 12 month period from the date of the first visit giving unlimited re-visits to Alnwick Castle during opening times only
  • Season Passes must be shown at the point of entry on each re-visit and ticket holders must present ID
  • We recommend pre-booking your visit during peak times to avoid disappointment due to limited daily capacity.  Outside of peak times, on-the-gate purchases are more readily available, though you are welcome to pre-book if you wish
  • All adult ticket holders must provide basic contact details at time of purchase
  • Tickets are not valid for entry to evening events
  • Tickets not valid for the Season Pass scheme include the following:
    • Group rate admission
    • Educational rate admission
    • HHA membership visits
    • Max card discounted visits
    • Complimentary visits
  • If you lose your pass, please contact us to arrange a replacement
Max card holders
Holders of a valid Max card are entitled to discounted entry.  Maximum allowance is 2 half price adults and up to 4 free children (5 - 16 years).  Discount will be applied on production of a valid Max card at the gate on arrival. 
 
Children
Children aged 16 years or under must be accompanied and supervised by a responsible adult at all times. 
 
Bag searches 
Please be advised that enhanced security measures are in place. Visitors are kindly asked to limit the number of bags brought and be aware that random bag checks may occur. We appreciate your cooperation in helping ensure the safety of all.
 
Photography policy
Please note that photography is not permitted within the State Rooms without prior arrangement. However, photography of the exterior of Alnwick Castle is encouraged for all visitors.
 
Drone filming and photography
Drone photography and filming is not permitted from within the castle grounds without prior consent. We ask all other drone users to be respectful of our visitors and staff, and considerate that Alnwick Castle is a family home. Please ensure that all CAA regulations are adhered to. For further guidelines please contact info@alnwickcastle.com or 01665 511 100.
 
Repair and conservation works
Due to ongoing conservation work, you may see scaffolding or building activity during your visit. These essential repairs help preserve the castle for future generations. For more details on how this may affect your visit, please contact us.

Alnwick Castle Website Terms and Conditions

Overview
This is a legal document ("Agreement") which sets out your rights and obligations, and those of Alnwick Castle ("Alnwick Castle", "we" or "us"), in relation to this website (the "Site"), and the material of all types that you gain access to on and through the Site ("Content"). We have a separate privacy policy which governs our use of your personal information.
 
You affirm your assent to the terms of this Agreement every time you access any part of the Site or make use of any of the Content.
 
Intellectual property
The term "Content" includes, but is not limited to, all text, graphics and images which appear on the Site, and the design, look and feel of the Site itself. Each item of Content is protected by copyright and other intellectual property rights which are either owned by Alnwick Castle or licensed to it by a third party.
 
Where downloads of third party software are made available on the Site, they are owned by the third party licensor in question, and will be subject to any terms and conditions applied by the relevant third party. The Site may contain proprietary notices (such as moral rights and trade mark notices) and copyright information, the terms of which must be observed and followed.
 
Use of content
We permit you to use the Site and its Content for the purposes for which it is intended on an individual computing device having a single central processing unit. You may download to a local hard disk and print extracts from the Site. You are not otherwise entitled to copy, distribute or transmit any of the Content, or to incorporate any of it into any website (except by way of linkage in accordance with Linking to the Site below) or other work whatsoever, nor may you broadcast, publish or facilitate any public performance of Content.
 
Accuracy of content
The Site and its Content is provided for your general information only; we advise that Content may not be accurate and complete. Therefore you should not propose to do, or refrain from doing, something in reliance upon Content you find on the Site. All such information on this site is subject to change, sometimes at short notice.
 
Linking to the site
We encourage businesses and others to link their sites to the Site. However, if you wish to establish a link to the Site or any of its Content, we require that the link does not open within a frameset from another web site.
 
Links from the site
Alnwick Castle is not responsible for the content of third-party websites linked from this site. These sites are independent, and any goods or services you choose to purchase from them are solely between you and the third party. Alnwick Castle accepts no liability for such transactions.
 
Personal information
You may provide certain personal details to us when you contact us via the Site, such as your name, your email address, and your geographic address. We will use this information in accordance with our privacy policy .
 
Changes to this agreement
If we make any changes to this Agreement, your use of the Site any its Content following the date of that change will be governed by the changed Agreement.
 
Territory and laws
This site is operated from England and governed by English law. By using it, including from outside England, you accept that English laws apply. Alnwick Castle is not responsible for ensuring the site complies with laws outside England.
 
Effect of agreement
Alnwick Castle intends to rely upon the written terms set out here. If you require any changes, please make sure you ask for these to be put in writing. In that way, we can avoid any problems surrounding what Alnwick Castle and you the Customer is expected to do.
 
Gift shop
Postage available within UK only.

Refund policy
Unused goods in a saleable condition can be returned with the original receipt up to 28 days after purchase for a refund or exchange (exchange only without a valid receipt). Postage will only be refunded if goods are faulty. Items should be returned to us at:
 
Alnwick Castle
Alnwick
Northumberland
NE66 1NQ
 
When posting returns, always ask for proof of postage. For more details and to arrange returning an item, please call 01665 511 172.