ALNWICK CASTLE IS A LARGE VISITOR ATTRACTION, COMPRISING A RANGE OF HISTORICAL BUILDINGS AND SWEEPING GROUNDS, INCLUDING AN INNER AND OUTER BAILEY AND ‘CAPABILITY’ BROWN LANDSCAPES.

UNFORTUNATELY, DUE TO THE HISTORIC NATURE OF THE CASTLE AND ITS GROUNDS, DISABLED ACCESS IS LIMITED IN SOME AREAS.


The grounds of the castle include a variety of surfaces including cobblestonesflagstones, grass, gravel and wood. These can be uneven and steep in places with a number of steps on The Gun Terrace.
 

ACCESS INFORMATION

WHEELCHAIR ACCESS

There is partial access in the grounds for wheelchairs, pushchairs, sight and hearing dogs.  
 
Please note that while Alnwick Castle welcomes service and support dogs, visitors may be asked to provide some documentation for their service or support dog.
 
 

MOTORISED SCOOTER HIRE 

A limited number of free motorised scooters are available to visitors but pre-booking is essential. To reserve a scooter please call 01665 511 178 ahead of your visit. Motorised scooters are not permitted on the steps leading to the Gun Terrace.
 
 

ACCESSIBLE PARKING

Disabled parking is available on Castle square (NE66 1NG) and in the main car park on Denwick Lane at The Alnwick Garden.
 
 

ACCESSIBLE TOILETS

There is an accessible toilet located in the courtyard between the Courtyard Café and the Stables Fryery.  Additional accessible toilets are located in the Pavilion at The Alnwick Garden
 
 

CARERS

For disabled visitors who require the assistance of a carer, the accompanying carer can enter the castle and its grounds free of charge.
 
Please contact us prior to visiting if you require additional information regarding access and facilities
 
 

GETTING AROUND

The State Rooms have stepped access (3 steps in total, with no handrail) to the Lower Guard Chamber and from there to an access lift (4 steps with a handrail).  The lift does not accommodate a wheelchair, however there is a seat for your comfort if required.
 
The one-person lift gives access to the Upper Guard Chamber and the rest of the State Rooms and exhibitions.  Visitors who are less able or who use a wheelchair can exit the State Rooms by the Lower Guard Chamber.
 
We unfortunately do not have any ramps for access for motorised scooters or wheelchairs.
 
The courtyard which contains the Castle Shop and Courtyard Café is cobbled.
 
The Castle Shop and Courtyard Café are accessible for wheelchairs and this area also has a dedicated disabled toilet.
 
 

FIRST AID

All of our supervisors and many of our staff are first aid trained. Should you require assistance please ask any member of staff; there is always a trained supervisor on duty in each department.
 
 

EMERGENCY PROCEDURE

All of our staff have radios and in an emergency please contact a member of staff.
 
 

SMOKING POLICY

We have a no smoking policy across the Castle site, including e-cigarettes.
 
 

BAG SEARCHING POLICY

Visitors are respectfully informed that enhanced security measures are in place and you are requested to bring the minimum of bags during your visit. Please note that random bag searches may take place. Your kind cooperation with these procedures, which have been implemented for the benefit and security of visitors and staff alike, is much appreciated. 

Related info

If you have any questions about the accessibility of Alnwick Castle, please use our live chat service, email info@alnwickcastle.com or call 01665 511 100