Terms and conditions of Alnwick Castle online shop

Welcome to Alnwick Castle online shop terms and conditions for use. Please read them carefully before placing your order. By accessing this website and/or placing an order you agree to be bound by the terms and conditions set out below. Before placing an order, if you have any queries relating to these terms and conditions, please email us at acvretail@alnwickcastle.com. If you do not agree to be bound by these terms and conditions you may not use or access this website.

Please also read our Privacy Policy, which forms a part of these terms and conditions and covers personal information provided by you, security and use of “cookies”.

We reserve the right to modify or withdraw this website without notice to you and we shall not be liable to you or any third party for any such modification or withdrawal. We may also change these terms and conditions from time to time without notice to you and your continued use of the site following such change shall be deemed to be your acceptance of any change. Changes will apply to any subsequent orders received.


“Product” shall mean a product displayed for sale on this website.
“We/us” means Alnwick Castle.
“Website” means the website located at www.alnwickcastle.com or any subsequent URL which may replace it.
“You” means a user of this website.

Product information

We have made every effort to display as accurately as possible the colours of our products. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.

All sizes and measurements are approximate.

We will take all reasonable care to ensure that all details, descriptions and prices of products are correct at the time when the relevant information was entered on to the system. However, the information may not always reflect the exact position at the time that you place your order and we cannot confirm the price of a product until your order is accepted.

Prices are subject to change without notice and inclusive of value added tax (VAT) at the current rates.

Products are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept your order, we shall notify you as soon as possible.

Purchase of products

When you place an order on our website we will email you an acknowledgement of your intended order. At the time of despatch of the order the purchase contract will be made and you will be charged.

Acceptance of your order and the completion of the contract between you and us will take place on the despatch to you of the products ordered.

We reserve the right to reject any offer to purchase by you at any time in our sole discretion. However, non-acceptance of an order is most likely to result from one of the following: the product ordered being unavailable from stock; our inability to obtain authorisation of payment; the identification of an error within the product information including price or promotion.

If there are any problems with your order we shall contact you.


All prices are inclusive of VAT at the current rates and are correct at the time of entering information onto the system. VAT is deducted on the products where the delivery address is outside the EU, in accordance with HM Revenue and Customs regulations.

All cardholders may be subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery. We do not accept payment by cheque, cash or postal orders.


Alnwick Castle is committed to the security of users' personal information and we have procedures in place to protect the loss, misuse or alteration of information under Alnwick Castle control. Our security and privacy policies are periodically reviewed and enhanced as necessary. We have measures in operation to safeguard our user database and access to this database is restricted internally.

When you shop on our site, we collect certain personal information from you (for example your name, email address and billing address). All such information is held on secure servers and Alnwick Castle fully complies with all applicable Data Protection and consumer legislation and will treat all your personal information as fully confidential.

Limitation of liability

Notwithstanding our reasonable endeavours to verify the accuracy of the information appearing on this website, we make no express or implied warranties in relation to its accuracy.

Our liability to you in the event of our breach of any of these terms and conditions shall be limited to refunding any money you may have already paid for product that you have not received or that you have returned within the agreed time scales and in the required condition. So far as the law allows, we shall not be liable to you for any other loss or damage whatsoever.

Your statutory rights as a consumer and your cancellation rights are not affected by these terms and conditions.

Nothing in these terms and conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our employees or agents.


Any delay or failure on our part to exercise our rights under these terms and conditions shall not be construed as a waiver of any prior or subsequent breach by you of any provision.

Separate terms and conditions

If any part of these terms and conditions is held to be unlawful, void or unenforceable for any reason, it shall not affect the remaining provisions of the terms and conditions which shall remain in full force and effect.

Governing law

The laws of England shall govern the contract between us and any dispute between us will be resolved exclusively in the courts of England.